At GBS Technologies, we believe our success starts with our people. As a Store Manager, you will be more than a sales leader. You will be a coach, mentor, problem-solver, and customer advocate who inspires your team to deliver exceptional results while creating meaningful customer experiences.

The ideal candidate is a highly motivated leader who combines operational excellence with emotional intelligence. They are passionate about developing people, building customer relationships, and creating a positive, high-performing culture. They thrive in a fast-paced environment, lead by example, and are driven to achieve results through teamwork, accountability, and continuous improvement.

As the face of GBS Technologies and TELUS in your community, you will lead a team that delivers outstanding service, drives business growth, and strengthens customer loyalty.

Independently owned and operated, we pride ourselves as the Wireless & IT Solutions powerhouse that’s been proudly rooted in Atlantic Canada for over 20 years.

Being one of the fastest-growing Telus dealers in the country, we have partnered with industry leaders to deliver solutions that keep you and your business connected, protected and ahead of the curve.

Professional IT services, cloud-based phone systems via Telus Business Connect, vehicle and asset tracking, cybersecurity and security awareness training amongst others, are a short list of the services and products we provide.

Responsibilities

Leadership & Team Development

• Lead, coach, and inspire a team to achieve individual and store performance goals.
• Foster a positive, respectful, and inclusive workplace culture where employees feel valued and supported.
• Identify strengths and development opportunities within the team and provide ongoing coaching and mentorship.
• Recruit, onboard, train, and develop top talent while building a strong succession pipeline.
• Lead by example through professionalism, accountability, and a customer-first mindset.
• Conduct regular goal-setting, performance discussions, and development planning with team members.

Customer Experience

• Deliver and promote a world-class customer experience in every customer interaction.
• Build lasting relationships by understanding customer needs and recommending solutions that provide genuine value.
• Handle customer concerns with empathy, professionalism, and a commitment to resolution.
• Create a welcoming store environment that encourages customer engagement and loyalty.
• Ensure the team consistently exceeds customer expectations while representing the TELUS brand.

Sales & Business Performance

• Drive store performance through strategic planning, team engagement, and sales leadership.
• Monitor KPIs and sales performance metrics to identify opportunities and implement action plans.
• Develop and execute initiatives that increase sales, customer retention, and market share.
• Balance sales goals with a strong commitment to customer satisfaction and long-term relationship building.
• Promote a culture of accountability, achievement, and continuous improvement.

Operational Excellence

• Manage day-to-day store operations, including scheduling, inventory management, merchandising, and administration.
• Maintain a clean, organized, and professional retail environment.
• Ensure operational efficiency and adherence to company policies, procedures, and TELUS standards.
• Analyze business trends and make data-driven decisions to improve store performance.
• Manage inventory accuracy and maintain effective stock control processes.

Community & Brand Engagement

• Represent GBS Technologies and TELUS within the local community.
• Identify opportunities for community involvement and local business development.
• Support marketing initiatives and promotional campaigns that enhance brand awareness and customer engagement.

Ideal Candidate Profile

We’re looking for someone who:

• Leads with integrity, empathy, and accountability.
• Builds trust quickly with customers and team members.
• Is highly organized and efficient in managing priorities.
• Thrives in a performance-driven environment and enjoys achieving goals.
• Communicates clearly, confidently, and respectfully.
• Makes decisions using both business insight and emotional intelligence.
• Embraces change and adapts quickly to new technology and evolving customer needs.
• Creates a culture where people feel supported, motivated, and empowered to succeed.

Qualifications

• Previous retail leadership experience as a Store Manager, Assistant Store Manager, Team Lead, or similar role.
• Proven success leading teams and achieving sales and operational objectives.
• Strong customer service and conflict-resolution skills.
• Experience hiring, coaching, developing, and performance-managing employees.
• Excellent organizational, time management, and problem-solving skills.
• Strong computer proficiency and comfort learning new systems and technology.
• Ability to analyze business performance and act on data-driven insights.
• Passion for technology, wireless solutions, and helping customers find the right solution.
• Legally authorized to work in Canada.
• Must be at least 19 years of age.